Salon Policy

Services Check-in:

– Please arrive 10 minutes prior to your appointment to get the most out of your experience at Golden Nail Lounge ATX.
– If you arrive late, your service may be shortened or you may need to wait until the next available technician.
– Appointments have a 10-minute grace period; if you are more than 10 minutes late, your appointment slot will be forfeited.

Cancellations:

– Please notify us at least 24 hours in advance for cancellations.

Gift Certificates / Gift Cards

– Gift certificates are valid only at the original location of purchase.
– Please use them within 12 months from the date of purchase.
– They are non-refundable and cannot be exchanged for cash.
– Any unused balance cannot be exchanged for cash.

General Policy:

– We reserve the right to refuse service to:

Anyone not in compliance with our policies.

Anyone demonstrating inappropriate behavior toward our technicians or other customers.

Anyone with a health issue or nail condition suspected to be contagious.

– Health conditions must be stated prior to receiving services.
– Golden Nail Lounge ATX is not responsible for lost, misplaced, damaged, or stolen belongings. Please keep valuables with you.
– Clients must watch their children; Golden Nail Lounge ATX is not responsible for damages caused by them.
– Clients are responsible for any damage to equipment or goods.
– No pets are allowed, except for service animals.
– Smoking is not permitted inside the salon.
– Extra charge applies for services using more than 3 colors.

Service Satisfaction & Warranty

– We have a NO REFUND policy for all services. If you are not satisfied, please let us know during the service, before payment, or within 48 hours.
– Color/Design Matching: A perfect 100% match is not guaranteed due to lighting, sample fading, and editing differences. Please discuss with your technician before starting.
– Nail Designs: Removing a design incurs a $15 charge.
– Regular polish is not guaranteed but we will offer a touch-up within 24 hours for chips.
– Complimentary repairs are available for gel polish, dip powder, acrylic, and designs within 5 days of your original service. Contact the front desk with your service date to schedule a repair.

Warranty is void if:

Nails are serviced by another salon.

The customer handles harsh chemicals without gloves.

Artificial nails are bitten, broken, or tampered with.

Products other than those recommended by Golden Nail Lounge ATX are used.

Home-care instructions are not followed.

Medical help is ignored when advised.

Maintenance:

– Nail extensions will gradually wear down. Prolonged exposure to water or cleaning chemicals increases the risk of lifting.
– Refills are recommended every 2–3 weeks, and you should never exceed 3 weeks without a fill to reduce pressure on natural nails and prevent fungal infections.

Payment:

– We do NOT accept Checks or American Express.
– Gift cards expire after 12 months and are non-refundable.
– Gift cards/vouchers cannot be exchanged for cash, nor will cash be given for unused balances.

Complaints:

– Any complaint must be reported as soon as possible, but no later than 3 business days after discovery.
– Complaints can be submitted in writing via email or by phone.
– Golden Nail Lounge ATX will respond within 3 business days. If justified, the agreed service will be redone.